this Video on how to perform both method of factory reset on Samsung Galaxy Note 5 reset and hard affect all models N920T(Tmobile) N920A(AT&T) N920V(Verizon) N920P(sprint) N920i( stelia New Zealand to Canada) disclaimer of factory data reset both hard or soft will erase all your personal information on your device and return it to its out of the box States you are doing this server database research on your device at your only you are not responsibility for any problem Technical difficulties from trying casued from trying these techinques Thanks for watching our video, click here to subscribe to our channel..... https://www.youtube.com/channel/UCQVgpxzYP1xpVzcyILsjjDA